Behind any solid business strategy is a firm understanding of one's target market and customer needs.
Catalyst uses social listening to help businesses understand what their market is talking about online so that they can better develop their products, brand presence, and social engagement to achieve their business goals.
IDENTIFY: We work with client stakeholders to identify areas that social listening data and analytics can add value to their business
GATHER: We gather data (such as customer feedback, field input, marketing information, social media, and other product and service insights) to be analyzed
SYNTHESIZE: We review the social listening data to organize and better understand messaging, feedback, and metrics
REPORT: We provide a formal social listening summary that categorizes data and, when requested, provides strategic guidance and content strategy that can turn business issues and exterior content into strategies and solutions social listening
We have experience working with leading organizations across a variety of industries, including those which are highly regulated and require industry experience to understand and manage the conversation.
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